[THIN] Re: Printers disappearing and sometimes coming back

If the print spooler restarts, sometimes the Citrix Print Manager does not reconnect with it and needs to be restarted as well.  Do you see printer mapping events in the application logs?

 

On Wed, Sep 17, 2008 at 1:32 PM, George Wasgatt <gwasgatt@gmail.com> wrote:

No, the spooler service remains running on both the terminal server and the workstation.

 

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Marc-André Lapierre
Sent: Wednesday, September 17, 2008 1:03 PM
To: thin@freelists.org
Subject: [THIN] Re: Printers disappearing and sometimes coming back

 

Does you print spooler stops and restart while the printers are missing?

 

De : thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] De la part de George Wasgatt
Envoyé : 17 septembre 2008 11:32
À : thin@freelists.org
Objet : [THIN] Printers disappearing and sometimes coming back

 

I'm trying to add new servers to my farm but each time I build a new server people using that server report that their auto created printers disappear and come back again later.  I do not have this problem on existing servers and I am building the new servers with the same service packs & patches as the existing servers. The auto created printers are actually still there on the server, it's just that the running published applications lose contact with them for a while.  The only common thread we can find is that the printers disappear only after the user start up a published application of IE6.  Here's the sequence of events:

 

User starts Citrix Program Neighborhood (V9, V10, V11 - all tested)

User start Outlook – printers are there & can be printed to

User starts IE published application – printers are there & can be printed to

User clicks back to Outlook Window – printers are gone

User clicks back to IE Windows – printers are there, sometimes later the printer reappears, restart the published app helps too

 

Environment: Windows 2003 SP1, Citrix 4.0 Enterprise Rollup 1, one farm all servers configured with the same set of published applications

 

The new servers are either HP BL460c blade servers or VMWare ESX servers.  I tried patching the servers to Windows 2003 SP2 & all avalbie patches and bringing Citrix up to Rollup 5 but the problem persists.