ThinList Blog: 2008-12-07

Friday, December 12, 2008

[THIN] Re: CAG Authentication problem when username contains a period.

It must be standard because when you use AAC/Advanced the authentication is
moved from the CAG to the AAC server and it works there for you...

Steve Greenberg
Thin Client Computing
34522 N. Scottsdale Rd D8453
Scottsdale, AZ 85266
(602) 432-8649
www.thinclient.net
steveg@thinclient.net

-----Original Message-----
From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf
Of Michael Marshall
Sent: Friday, December 12, 2008 3:26 AM
To: thin@freelists.org
Subject: [THIN] Re: CAG Authentication problem when username contains a
period.

Is this on the Standard or Advanced version?

We're using Advanced+AAC 4.5.8 with usernames that contain dots and
everything seems to work as expected, including the passthrough to the
web interface and integrated authentication to internal web sites.

Michael.

--
Michael Marshall, ICT Infrastructure and Support Manager
Central Services - ICT
Lothian and Borders Fire and Rescue Service
Tel: 0131 659 7265 | Fax: 0131 229 1514 | Mob: 07789 271 016
Email: Michael.Marshall@lbfire.org.uk | Web: http://www.lbfire.org.uk/

DON'T GIVE FIRE A HOME ~ www.dontgivefireahome.com

-----Original Message-----
From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On
Behalf Of Shane Bracegirdle
Sent: Friday, December 12, 2008 12:51 AM
To: thin@freelists.org
Subject: [THIN] CAG Authentication problem when username contains a
period.

When the CAG is upgraded to the latest version 4.5.6, actually any
version of 4.5, then there is an issue when the username contains a
period. The issue is that CAG passes the username through to the domain
controller modified. The modification that it makes is that is adds the
domain in place of the period. E.g. user name = test.user is passed
through as testDOMAINuser. The result of this is that pass through to
web interface does not work. The user has to enter their user, domain
and password at the web interface.

Workaround: Keep the CAG on 4.2.

Regards,
Shane Bracegirdle

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In case of problems, please contact the IT Helpdesk on HQ x250
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[THIN] Re: User refuses to autocreate printers - at all

The AD account shouldn’t make a difference. A Couple of things to check

Are you using the UPD?

Are you using Auto-created printing but using a driver?

Do the driver names match on the client and the server?

If not, is there a printer mapping?

Is there a policy for auto-created printers define in the PSMC that applies to this user?

Is there another policy that disables the auto-create printer?

If so, is this policy a high priority than the Auto-create policy?

What client version is the end user using?

What do the event logs show?

Joe

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Enda Martin
Sent: Friday, December 12, 2008 9:19 AM
To: thin@freelists.org
Subject: [THIN] User refuses to autocreate printers - at all

Hi,

Running Presentation Server 4.5 on W2K3 SP2 servers.

One user’s profile absolutely refuses to autocreate printers in Citrix. I have used other user’s logins on this user’s PC (created printers OK) and have had her log on to Citrix on a different client PC (no joy)

I deleted her AD profile folder and had her login to see if that made a difference and it still did not work. My next step is to remove her from AD entirely and start from scratch – but I’d rather not.

Has anyone else seen this before?

Thanks & Regards,

Enda.

Enda Martin
Group IT Manager
WINDSOR MOTOR GROUP

Belgard Road,
Tallaght,
Dublin 24
Phone: +353 1 4633500
Fax: +353 1 4633518
email: emartin@windsor.ie
Web: www.windsor.ie

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[THIN] Re: About to start a second farm from scratch...

2008/64-bit… 64-bit is the architecture moving forward (Windows 2008 will be the last Microsoft server OS that supports 32-bit) and Windows 2008 is the current version of the OS. Also, Citrix XenApp5 supports Windows 2008.

Joe

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Nick Smith
Sent: Friday, December 12, 2008 6:25 AM
To: 'thin@freelists.org'
Subject: [THIN] About to start a second farm from scratch...

So, given the choice, what OS would be your preference and why – assuming no legacy servers;

Windows 2003/8?

32/64 bit?

Nick

[THIN] User refuses to autocreate printers - at all

Hi,

Running Presentation Server 4.5 on W2K3 SP2 servers.

Has anyone else seen this before?

Thanks & Regards,

Enda.

Enda Martin
Group IT Manager
WINDSOR MOTOR GROUP

Belgard Road,
Tallaght,
Dublin 24
Phone: +353 1 4633500
Fax: +353 1 4633518
email: emartin@windsor.ie
Web: www.windsor.ie

This e-mail message has been scanned for Viruses and Content

Windsor Motors
Company registered in Ireland, Registration No 26650
Registered office: Belgard Road, Dublin 24

[THIN] Cleartype

I have applied the MS Hotfix (kb946633 to get cleartype to work but I am unable to get this to work using flex profiles. I am runnning a logon script that sets the Fontsmoothing (2) and Fontsmoothingtype (2) registry in hkcu but when a user logs in cleartype is not enabled. The registry settings are being saved but just not applied. I have also configured this in our mandatory profile just to see if that was the reason but still no luck. The user still has to manually configure cleartype everytime they logon. Any ideas what Im' doing wrong?

Thanks in Advance!

Greg Watts
WINS, Inc.

[THIN] Re: About to start a second farm from scratch...

64 bit for sure, at least for me. The performance noise levels have
really dropped since heading in that direction. Only got to play with
2008 for a week or 2, but it seemed to work fine. I'm sure others here
have more experience with it though

On 12/12/08, Nick Smith <nick@officeanyplace.com> wrote:
> So, given the choice, what OS would be your preference and why - assuming no
> legacy servers;
> Windows 2003/8?
> 32/64 bit?
>
>
> Nick
>

--
Sent from my mobile device

Michael Pardee
http://blindsquirrel.org
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[THIN] Re: About to start a second farm from scratch...

64bit. more memory, more users per box.

On Fri, Dec 12, 2008 at 7:25 AM, Nick Smith <nick@officeanyplace.com> wrote:

So, given the choice, what OS would be your preference and why – assuming no legacy servers;

Windows 2003/8?

32/64 bit?

Nick

[THIN] About to start a second farm from scratch...

So, given the choice, what OS would be your preference and why – assuming no legacy servers;

Windows 2003/8?

32/64 bit?

Nick

[THIN] Re: CAG Authentication problem when username contains a period.

Is this on the Standard or Advanced version?

Michael.

DON'T GIVE FIRE A HOME ~ www.dontgivefireahome.com

Workaround: Keep the CAG on 4.2.

Regards,
Shane Bracegirdle

** PLEASE NOTE: This message was received from the internet **

On entering the LBFRS email system, this email was scanned for
viruses, spam and other unwanted content.
In case of problems, please contact the IT Helpdesk on HQ x250
or 0131 659 7250.

Thursday, December 11, 2008

[THIN] Re: CAG Authentication problem when username contains a period.

Wow, there have been many little quirks across AG versions, didn’t know about this one!!

Steve Greenberg

Thin Client Computing

34522 N. Scottsdale Rd D8453

Scottsdale, AZ 85266

(602) 432-8649

www.thinclient.net

steveg@thinclient.net

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Shane Bracegirdle
Sent: Thursday, December 11, 2008 5:51 PM
To: thin@freelists.org
Subject: [THIN] CAG Authentication problem when username contains a period.

When the CAG is upgraded to the latest version 4.5.6, actually any version of 4.5, then there is an issue when the username contains a period. The issue is that CAG passes the username through to the domain controller modified. The modification that it makes is that is adds the domain in place of the period. E.g. user name = test.user is passed through as testDOMAINuser. The result of this is that pass through to web interface does not work. The user has to enter their user, domain and password at the web interface.

Workaround: Keep the CAG on 4.2.

Regards,

Shane Bracegirdle

[THIN] CAG Authentication problem when username contains a period.

When the CAG is upgraded to the latest version 4.5.6, actually any version of 4.5, then there is an issue when the username contains a period. The issue is that CAG passes the username through to the domain controller modified. The modification that it makes is that is adds the domain in place of the period. E.g. user name = test.user is passed through as testDOMAINuser. The result of this is that pass through to web interface does not work. The user has to enter their user, domain and password at the web interface.

Workaround: Keep the CAG on 4.2.

Regards,

Shane Bracegirdle

[THIN] Re: Troubleshooting slow/hanging on Servers

We just had this exact problem. Ours turned out to be our backup server was configured for Switched assisted load balancing when it was cross connected to two different switches. This was causing Unicast broadcasts which just killed our Citrix environment when we backed up our profile server. We thought the same thing that it was the LAN links until we hooked up a sniffer. Best way to check is to look to see what your network utilization is normally on your servers and then look when you are having the problem. If you have unicast broadcasts all of your servers on the subnet will show the same characteristics and similar spikes in network utilization.

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Angela Smith
Sent: December 10, 2008 6:00 AM
To: thin@freelists.org
Subject: [THIN] Troubleshooting slow/hanging on Servers

Hi

I have a strange issue I was hoping you could assist with. I have 2 issues I need guidance on:

1) Every Friday we get a huge influx of calls with users complaining about frozen/slow sessions. There is nothing special about this day. No scheduled Tasks run, the Citrix Presentation 4 servers are not running out of resources. All our users connect in over a WAN from various sites. Links are not being saturated and are lightly loaded. What I would like to know is if there are any good utilities I can run on the Citrix server to see in detail whats going on.

2) I randomly get users telling me certain applications are slow but when I check the server performance nothing is happening. TS Profiles are small, LAN utilisation is OK. What tools can I run to troubleshoot these issues?

System is Windows 2003 running Presentation Server 4

Thanks
Angela

Find great deals on eBay Net yourself a bargain

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[THIN] Re: PS 4.5 web interface problem

XML on 80. Was not working, so I added IIS, but have since removed.

>>> On 12/11/2008 at 11:05 AM, <joe.shonk@gmail.com> wrote:

What port is XML on and do you have IIS on the same box?

Joe

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Chad Schneider (IT)
Sent: Thursday, December 11, 2008 8:16 AM
To: thin@freelists.org
Subject: [THIN] Re: PS 4.5 web interface problem

Found that my Citrix XML service was disabled on both servers??

Set to automatic, tweaked IIS, and off they go!

>>> On 12/11/2008 at 8:14 AM, <gareese@gmail.com> wrote:

nope.

http://support.citrix.com/article/CTX112525

On Thu, Dec 11, 2008 at 8:07 AM, Chad Schneider (IT) <Chad.M.Schneider@thedacare.org> wrote:

IMA is running.

XML is on 80, IMA port, I believe, is 1494?

Telnet test failed.

>>> On 12/10/2008 at 8:39 PM, <strangedog@gmail.com> wrote:

Confirm that the IMA service si running and ensure that the IMA port
is what yoy expect. This is the first place to look with your
symptoms.
Also confirm that there is not a firewall issue. I use a simple test:

Telnet %servername% %IMA port%

Pat Coughlin

On 12/10/08, Chad Schneider (IT) <Chad.M.Schneider@thedacare.org> wrote:
> I have 2 servers in a test farm. Both are PS 4.5. One of them failed, and
> I lost access to all my applications, even thought I am pointing the WI to
> both servers.
>
> Found that I am unable to get ICA Browser to find applications using PN
> either. If I point PN to the running server, using HTTP, it finds no
> servers. If I us TCP and point to it, works fine. This works for PN, but
> of course WI uses http. Any thoughts on what I have set wrong for HTTP on
> this other server?
>
>
> Chad Schneider
> Systems Engineer
> ThedaCare IT
> 920-735-7615
>

--
Sent from Gmail for mobile | mobile.google.com
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[THIN] Re: PS 4.5 web interface problem

What port is XML on and do you have IIS on the same box?

Joe

Found that my Citrix XML service was disabled on both servers??

Set to automatic, tweaked IIS, and off they go!

>>> On 12/11/2008 at 8:14 AM, <gareese@gmail.com> wrote:

nope.

http://support.citrix.com/article/CTX112525

On Thu, Dec 11, 2008 at 8:07 AM, Chad Schneider (IT) <Chad.M.Schneider@thedacare.org> wrote:

IMA is running.

XML is on 80, IMA port, I believe, is 1494?

Telnet test failed.

>>> On 12/10/2008 at 8:39 PM, <strangedog@gmail.com> wrote:

[THIN] Re: Outlook 2007 Instant Search - Windows Desktop Search

You may have a point there! J

Has anyone used Lookout in a production Citrix environment?

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Nick Smith

Sent: 10 December 2008 07:58

To: 'thin@freelists.org'

Subject: [THIN] Re: Outlook 2007 Instant Search - Windows Desktop Search

Persuade MS to index at the Exchange end, where it should happen?

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of IT Support

Sent: 10 December 2008 07:46

To: 'thin@freelists.org'

Subject: [THIN] Re: Outlook 2007 Instant Search - Windows Desktop Search

Hi All,

Thanks for your tips – i’ve installed Lookout on a Citrix 4.5 box for testing and it is working fairly good, but performance takes a huge hit when the index is running.

Does anyone have any tips / best practices?

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Evan Mann

Sent: 05 December 2008 16:02

To: thin@freelists.org

Subject: [THIN] Re: Outlook 2007 Instant Search - Windows Desktop Search

To report on my links below. I installed Lookout 1.3.0 with Outlook closed. I then copied in the modified lookout.dll and Inventures_Olk.dll into the install directory and overwrote the originals. I opened up Outlook and the Lookout wizard opened. Lookout is currently indexing right now.. There were various blog replies about people having issues on XP and Vista, but not others, but all looks well for me thus far.

It founds my PST’s and additional mailboxes. I am using Outlook 2007 SP1 on XP SP3. I don’t have any extra Add-ins installed into Outlook except for whatever McAfee VirusScan Enterprise 8.5i installed.

if this works as advertised (won’t know 100% until indexing is done), I will be a very happy person, and will say bye-bye to WDS!

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Evan Mann

Sent: 05 December 2008 15:37

To: thin@freelists.org

Subject: [THIN] Re: Outlook 2007 Instant Search - Windows Desktop Search

Download link for Lookout 1.3.0 (was the last release);

http://majorgeeks.com/Lookout_d4808.html

In my searching, I just found the following article on getting Lookout to work in Outlook 2007

http://www.belshe.com/2007/12/06/how-to-install-lookout-on-outlook-2007/

And looking into the November 2008 replies, the following updated method:

http://www.wirwar.com/blog/2008/01/22/search-e-mail-at-lightspeed-using-lookout-with-outlook-2007/

There’s various other links, methods, patches, etc., but people seem to be pretty gungho on keeping Lookout search working in Outlook 2007. I think I’m going to uninstall WDS and go back to Lookout using these methods.

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Harry Singh

Sent: Friday, December 05, 2008 10:10 AM

To: thin@freelists.org

Subject: [THIN] Re: Outlook 2007 Instant Search - Windows Desktop Search

Great Feedback Evan.

I actually used Copernic Desktop Search for outlook, but their recent upgrade has actually regressed some functionality and it's actually not even tolerable at this point.

where can i get lookout ? as i'm currently running outlook 2k3.

I've heard that one needs to be wary of the desktop search engines when it comes to outlook connecting to an Exchange box as it could possible lead to unnecessary overhead on the server side..

On Fri, Dec 5, 2008 at 10:00 AM, Evan Mann <emann@tpcflorida.com> wrote:

I was an avid user of Lookout Search under Outlook 2003, simply the best thing out there. Small, lean, QUICK. When I upgraded to Office 2007 I was stuck in that Lookout doesn't work. Since MS purchased Lookout Software, I figured the search capabilities of WDS combined with Outlook 2007 would be just as good. So I broke down and installed WDS and configured it to index nothing but Outlook (slows down my computer too much for file system indexing).

Verdict? Not as good as Lookout. Nowhere near as fast to pull up search results, WAY more intensive overhead on the system. That being said, it's VASTLY superior to using the built in Outlook 2007 search without WDS.

I haven't looked into any other options. I believe the MSN toolbar has integrated search capabilities that are supposed to work with Outlook, but I have always assumed it would be exactly the same as if you had WDS installed. Maybe not? I'm disappointed that MS screwed the pooch on integrating Lookout search technology in the way they did. They should have simply integrated Lookout into Outlook 2007 and not required WDS.

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of IT Support

Sent: Friday, December 05, 2008 9:45 AM

To: 'thin@freelists.org'

Subject: [THIN] Outlook 2007 Instant Search - Windows Desktop Search

Hello List,

What solutions do you use for Outlook 2007 Instant Search? Have any of you tried installed WDS (Windows Desktop Search) ?

System is Citrix Presentation Server 4.5, Office 2007 sp1.

We are having a torrid time getting anything working – turns out our users like to search lots!

Tia.

Jaime.

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[THIN] Re: PS 4.5 web interface problem

Found that my Citrix XML service was disabled on both servers??

Set to automatic, tweaked IIS, and off they go!

>>> On 12/11/2008 at 8:14 AM, <gareese@gmail.com> wrote:

nope.

http://support.citrix.com/article/CTX112525

On Thu, Dec 11, 2008 at 8:07 AM, Chad Schneider (IT) <Chad.M.Schneider@thedacare.org> wrote:

IMA is running.

XML is on 80, IMA port, I believe, is 1494?

Telnet test failed.

>>> On 12/10/2008 at 8:39 PM, <strangedog@gmail.com> wrote:

Confirm that the IMA service si running and ensure that the IMA port
is what yoy expect. This is the first place to look with your
symptoms.
Also confirm that there is not a firewall issue. I use a simple test:

Telnet %servername% %IMA port%

Pat Coughlin

On 12/10/08, Chad Schneider (IT) <Chad.M.Schneider@thedacare.org> wrote:
> I have 2 servers in a test farm. Both are PS 4.5. One of them failed, and
> I lost access to all my applications, even thought I am pointing the WI to
> both servers.
>
> Found that I am unable to get ICA Browser to find applications using PN
> either. If I point PN to the running server, using HTTP, it finds no
> servers. If I us TCP and point to it, works fine. This works for PN, but
> of course WI uses http. Any thoughts on what I have set wrong for HTTP on
> this other server?
>
>
> Chad Schneider
> Systems Engineer
> ThedaCare IT
> 920-735-7615
>

--
Sent from Gmail for mobile | mobile.google.com
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[THIN] Re: PS 4.5 web interface problem

Correct.

>>> On 12/11/2008 at 8:09 AM, <WBECKETT@steelcase.com> wrote:

Tried a restart of the IMA service I assume

_____

From: thin-bounce@freelists.org on behalf of Chad Schneider (IT)
Sent: Thu 12/11/2008 9:07 AM
To: thin@freelists.org
Subject: [THIN] Re: PS 4.5 web interface problem

IMA is running.

XML is on 80, IMA port, I believe, is 1494?

Telnet test failed.

> > > On 12/10/2008 at 8:39 PM, < strangedog@gmail.com > wrote:

Confirm that the IMA service si running and ensure that the IMA port
is what yoy expect. This is the first place to look with your
symptoms.
Also confirm that there is not a firewall issue. I use a simple test:

Telnet %servername% %IMA port%

Pat Coughlin

On 12/10/08, Chad Schneider (IT) < Chad.M.Schneider@thedacare.org > wrote:
> I have 2 servers in a test farm. Both are PS 4.5. One of them failed, and
> I lost access to all my applications, even thought I am pointing the WI to
> both servers.
>
> Found that I am unable to get ICA Browser to find applications using PN
> either. If I point PN to the running server, using HTTP, it finds no
> servers. If I us TCP and point to it, works fine. This works for PN, but
> of course WI uses http. Any thoughts on what I have set wrong for HTTP on
> this other server?
>
>
> Chad Schneider
> Systems Engineer
> ThedaCare IT
> 920-735-7615
>

--
Sent from Gmail for mobile | mobile.google.com
************************************************
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[THIN] Re: PS 4.5 web interface problem

nope.

http://support.citrix.com/article/CTX112525

On Thu, Dec 11, 2008 at 8:07 AM, Chad Schneider (IT) <Chad.M.Schneider@thedacare.org> wrote:

IMA is running.

XML is on 80, IMA port, I believe, is 1494?

Telnet test failed.

>>> On 12/10/2008 at 8:39 PM, <strangedog@gmail.com> wrote:

Confirm that the IMA service si running and ensure that the IMA port
is what yoy expect. This is the first place to look with your
symptoms.
Also confirm that there is not a firewall issue. I use a simple test:

Telnet %servername% %IMA port%

Pat Coughlin

On 12/10/08, Chad Schneider (IT) <Chad.M.Schneider@thedacare.org> wrote:
> I have 2 servers in a test farm. Both are PS 4.5. One of them failed, and
> I lost access to all my applications, even thought I am pointing the WI to
> both servers.
>
> Found that I am unable to get ICA Browser to find applications using PN
> either. If I point PN to the running server, using HTTP, it finds no
> servers. If I us TCP and point to it, works fine. This works for PN, but
> of course WI uses http. Any thoughts on what I have set wrong for HTTP on
> this other server?
>
>
> Chad Schneider
> Systems Engineer
> ThedaCare IT
> 920-735-7615
>

--
Sent from Gmail for mobile | mobile.google.com
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[THIN] Re: PS 4.5 web interface problem

Tried a restart of the IMA service I assume

________________________________

From: thin-bounce@freelists.org on behalf of Chad Schneider (IT)
Sent: Thu 12/11/2008 9:07 AM
To: thin@freelists.org
Subject: [THIN] Re: PS 4.5 web interface problem

IMA is running.

XML is on 80, IMA port, I believe, is 1494?

Telnet test failed.

>>> On 12/10/2008 at 8:39 PM, <strangedog@gmail.com> wrote:

Telnet %servername% %IMA port%

Pat Coughlin

On 12/10/08, Chad Schneider (IT) <Chad.M.Schneider@thedacare.org> wrote:
> I have 2 servers in a test farm. Both are PS 4.5. One of them failed, and
> I lost access to all my applications, even thought I am pointing the WI to
> both servers.
>
> Found that I am unable to get ICA Browser to find applications using PN
> either. If I point PN to the running server, using HTTP, it finds no
> servers. If I us TCP and point to it, works fine. This works for PN, but
> of course WI uses http. Any thoughts on what I have set wrong for HTTP on
> this other server?
>
>
> Chad Schneider
> Systems Engineer
> ThedaCare IT
> 920-735-7615
>

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[THIN] Re: PS 4.5 web interface problem

IMA is running.

XML is on 80, IMA port, I believe, is 1494?

Telnet test failed.

>>> On 12/10/2008 at 8:39 PM, <strangedog@gmail.com> wrote:

[THIN] Re: PS 4.5 web interface problem

Check the XML service on the first server you have listed in WI as the
XML broker. You may need to restart that. In the case where I had this
issue I had to stop ima, recreate lhc and rebootbthe server and that
fixed it for me

Sent from my iPhone

On Dec 10, 2008, at 21:39, "Pat Coughlin" <strangedog@gmail.com> wrote:

> Confirm that the IMA service si running and ensure that the IMA port
> is what yoy expect. This is the first place to look with your
> symptoms.
> Also confirm that there is not a firewall issue. I use a simple test:
>
> Telnet %servername% %IMA port%
>
>
> Pat Coughlin
>
>
>
> On 12/10/08, Chad Schneider (IT) <Chad.M.Schneider@thedacare.org>
> wrote:
>> I have 2 servers in a test farm. Both are PS 4.5. One of them
>> failed, and
>> I lost access to all my applications, even thought I am pointing
>> the WI to
>> both servers.
>>
>> Found that I am unable to get ICA Browser to find applications
>> using PN
>> either. If I point PN to the running server, using HTTP, it finds no
>> servers. If I us TCP and point to it, works fine. This works for
>> PN, but
>> of course WI uses http. Any thoughts on what I have set wrong for
>> HTTP on
>> this other server?
>>
>>
>> Chad Schneider
>> Systems Engineer
>> ThedaCare IT
>> 920-735-7615
>>
>
> --
> Sent from Gmail for mobile | mobile.google.com
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> http://thinlist.net/mobile
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Wednesday, December 10, 2008

[THIN] Re: PS 4.5 web interface problem

Telnet %servername% %IMA port%

Pat Coughlin

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[THIN] Re: Troubleshooting slow/hanging on Servers

Hi

Thanks for your replies. Im looking at possibly trialing Citrix EdgeSite or RTO PinPoint to assist with this issue. What product is more suited and recommended?

Is Edgesite included as part of Citrix Software Assurance or is it licensed separately?

Thanks

From: nick@officeanyplace.com
To: thin@freelists.org
Date: Wed, 10 Dec 2008 13:23:36 +0000
Subject: [THIN] Re: Troubleshooting slow/hanging on Servers

Mmm, but it's not her links that are being saturated, I'd guess, but the generic internet between her wans and the Citrix servers.

Not sure about outside the UK, but in the UK the way BT handles contention ratios means that if the company next to you is downloading half of you-tube, your bandwidth will look fine but your latencies will drop dramatically.

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Berny Stapleton
Sent: 10 December 2008 12:11
To: thin@freelists.org
Subject: [THIN] Re: Troubleshooting slow/hanging on Servers

Nick,

Something like that would have been my theory, but Angela says "All our users connect in over a WAN from various sites. Links are not being saturated and are lightly loaded." so my guess would be that if the system is unusable, they are letting the staff go and the excuse has just spread. I know a company who I did work for, if this excuse worked, all the users would have tried it.

Berny

2008/12/10 Nick Smith <nick@officeanyplace.com>

We get this on Fridays, very regularly. Simple matter of the DSL links being saturated and latency decreasing as people;

- Plan their holidays
- Sync their Ipods
-Run flash games
-Download Warcraft patches

Not your staff, just people generally. So it depends on the WAN links, but if they are common-or-garden ADSLs then I would expect this behaviour and <shrug> or upgrade them.

Nick

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Berny Stapleton
Sent: 10 December 2008 11:31
To: thin@freelists.org
Subject: [THIN] Re: Troubleshooting slow/hanging on Servers

Would this be about 3:30pm?

If the users complain to their supervisors that the servers are too slow, do they get to go home? Are they at the pub about 4:00pm?

In all seriousness, I would suggest getting a trial of EdgeSight and putting that on a couple of clients and see what you come up with.

Berny

2008/12/10 Angela Smith <angela_smith9@hotmail.com>

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[THIN] Re: PS 4.5 web interface problem

[THIN] Re: Troubleshooting slow/hanging on Servers

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