[THIN] Re: Troubleshooting slow/hanging on Servers

Hi

Thanks for your replies.  Im looking at possibly trialing Citrix EdgeSite or RTO PinPoint to assist with this issue.  What product is more suited and recommended? 

Is Edgesite included as part of Citrix Software Assurance or is it licensed separately?

Thanks

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From: nick@officeanyplace.com
To: thin@freelists.org
Date: Wed, 10 Dec 2008 13:23:36 +0000
Subject: [THIN] Re: Troubleshooting slow/hanging on Servers

Mmm, but it's not her links that are being saturated, I'd guess, but the generic internet between her wans and the Citrix servers.

 

Not sure about outside the UK, but in the UK the way BT handles contention ratios means that if the company next to you is downloading half of you-tube, your bandwidth will look fine but your latencies will drop dramatically.

 

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Berny Stapleton
Sent: 10 December 2008 12:11
To: thin@freelists.org
Subject: [THIN] Re: Troubleshooting slow/hanging on Servers

 

Nick,

Something like that would have been my theory, but Angela says "All our users connect in over a WAN from various sites.  Links are not being saturated and are lightly loaded." so my guess would be that if the system is unusable, they are letting the staff go and the excuse has just spread. I know a company who I did work for, if this excuse worked, all the users would have tried it.

Berny

2008/12/10 Nick Smith <nick@officeanyplace.com>

We get this on Fridays, very regularly. Simple matter of the DSL links being saturated and latency decreasing as people;
 
- Plan their holidays
- Sync their Ipods
-Run flash games
-Download Warcraft patches
 
Not your staff, just people generally. So it depends on the WAN links, but if they are common-or-garden ADSLs then I would expect this behaviour and <shrug> or upgrade them.
 
Nick
 

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Berny Stapleton
Sent: 10 December 2008 11:31
To: thin@freelists.org
Subject: [THIN] Re: Troubleshooting slow/hanging on Servers

 

Would this be about 3:30pm?

If the users complain to their supervisors that the servers are too slow, do they get to go home? Are they at the pub about 4:00pm?

In all seriousness, I would suggest getting a trial of EdgeSight and putting that on a couple of clients and see what you come up with.

Berny

2008/12/10 Angela Smith <angela_smith9@hotmail.com>

Hi

I have a strange issue I was hoping you could assist with.  I have 2 issues I need guidance on:

1) Every Friday we get a huge influx of calls with users complaining about frozen/slow sessions.  There is nothing special about this day.  No scheduled Tasks run, the Citrix Presentation 4 servers are not running out of resources.  All our users connect in over a WAN from various sites.  Links are not being saturated and are lightly loaded.  What I would like to know is if there are any good utilities I can run on the Citrix server to see in detail whats going on.

2) I randomly get users telling me certain applications are slow but when I check the server performance nothing is happening.  TS Profiles are small, LAN utilisation is OK.  What tools can I run to troubleshoot these issues?

System is Windows 2003 running Presentation Server 4

Thanks
Angela

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