[THIN] Troubleshooting slow/hanging on Servers

Hi

I have a strange issue I was hoping you could assist with.  I have 2 issues I need guidance on:

1) Every Friday we get a huge influx of calls with users complaining about frozen/slow sessions.  There is nothing special about this day.  No scheduled Tasks run, the Citrix Presentation 4 servers are not running out of resources.  All our users connect in over a WAN from various sites.  Links are not being saturated and are lightly loaded.  What I would like to know is if there are any good utilities I can run on the Citrix server to see in detail whats going on.

2) I randomly get users telling me certain applications are slow but when I check the server performance nothing is happening.  TS Profiles are small, LAN utilisation is OK.  What tools can I run to troubleshoot these issues?

System is Windows 2003 running Presentation Server 4

Thanks
Angela

---

Find great deals on eBay Net yourself a bargain