Jason,
Are the same users affected over and over or is the problem more random than that?
Do the affected users on a given day share a DNS server?
What I’m getting at is when flushing the client’s DNS doesn’t help, the next logical place to check is the DNS server. If the server was at fault, it would affect only its users. Since it’s intermittent, you could expect those users to be okay after the 24 hours and then go bad again later on.
Steve Raffensberger
Sovereign Bank Citrix Administrator
1125 Berkshire Boulevard
Wyomissing, PA 19610
Email: sraffens@sovereignbank.com
From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Jason Patten
Sent: Friday, June 06, 2008 10:01 AM
To: thin@freelists.org
Subject: [THIN] Re: SSL errors
I have done that with them and it generally doesn't correct the problem.
In 99% of all cases it goes away on its own in about 24 hours, but some of our customers don't want to hear that. And there is always the one or two that it keeps going on.
I have one right now he has been getting the error for almost a week. I am not sure what else to check. we have installed the 10.2 client, and flushed the DNS.
On Thu, Jun 5, 2008 at 4:06 PM, Greg Reese <gareese@gmail.com> wrote:
you can put it behind a shortcut too.
you could wrap it all in a script that flushes dns, then launches IE to connect them. The point a shortcut to the script. Then every time they double click the icon, things fire off right.
On Thu, Jun 5, 2008 at 2:33 PM, Raffensberger, Stephen D <sraffens@sovereignbank.com> wrote:
Teach them how to do "ipconfig /flushdns" or write a script that does it for them?
Steve Raffensberger
Sovereign Bank Citrix Administrator
Email: sraffens@sovereignbank.com
From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Jason Patten
Sent: Wednesday, June 04, 2008 9:32 AM
To: thin
Subject: [THIN] SSL errors
I just wanted to confirm a couple of things that I have been thinking...
Generally during a given week, we will have one or two users that spend the day getting the "unable to establish a connection to the Citrix SSL server, the SSL erver you have selected is not accepting connections"
Since it is almost never more then one or two users out of the almost 1200 we have logging in at peak times I am certain it is not a failure on our end. If I remember correctly, if the DNS does not resolve properly for the SSL connection that error will occur.
It also generally goes away within 24 hours. This makes me think it is an issue with the client's DNS resolution. Are there any simple steps I can take aside from waiting to try and correct this issue? With our clients most all of them have no access to anything beyond their PC (no ability to modify or play with their network settings.
We have a very heterogenous client base, most of them being back office PCs at hotels so the users are very limited in their knowledge and have limited IT resources at their disposal.
We are running PS 4.5 and WI4 on W2k3 servers.
This message contains information which may be confidential and privileged. Unless you are the addressee (or authorized to receive for the addressee), you may not use, copy or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete or destroy the message. Thank you.
This message contains information which may be confidential and privileged. Unless you are the addressee (or authorized to receive for the addressee), you may not use, copy or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete or destroy the message. Thank you.
No comments:
Post a Comment