[THIN] OT - SAP 7.10 Extended Help Issue

Hi,

Sorry for the OT, but this one is trying my patience.

I have installed SAP GUI 7.10 on Vista as this is the version I have been given as compatible.

When I run the Extended Help I get a Windows pop up

The help_04.exe is available, but the issue seems to be when it links in to get the required Dll to run the help.

I have looked into this and Vista keeps the different versions of dlls in the c:\windows\winsxs the app should be intelligent to pick up the required version to run the app.

The missing dll is from the c++ compatibility pack which looks like its being installed with the SAP GUI app.

I have tried installing the C++ pack after the install of SAP still same issue.

Thinking it was a vista issue I installed it on XP help still does not run.

I have found posts saying for the same issue with Office 2007 products with the recommendation to re install as the fix.

I have installed on various Vista pc’s with the same issue.

Thanks

Ronnie

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