It appears Citrix have recently updated their Brief Troubleshooting Guide. If you're involved in maintaining or supporting Citrix technology, then you should have this and be familiar with its contents. The actual document is here
http://support.citrix.com/article/CTX106727
with a direct link here -
http://support.citrix.com/servlet/KbServlet/download/6571-102-19407/BTGuide_w_links_FIN_10_07_2.pdf
Andrew
Gilwood CS Ltd
Registered Office : 3 Cedars Crescent, Sunderland, UK, SR2 7SY. No. 6099397 England
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