[THIN] Re: Some users cannot connect to any apps

Thank you, Dennis.  Good point.  I will check to see if the users who are working are in the same container as the users who are not working. 

 

Jim

---

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Dennis Parker
Sent: Monday, June 16, 2008 6:34 PM
To: thin@freelists.org
Subject: [THIN] Re: Some users cannot connect to any apps

So, you've eliminated network, computer, and Citrix configuration, basically. I read what's left must be a user configuration. You said you have looked at the user accounts, but you don't mention group policies. Have you checked thier policies? Are they in a different OU from the other people? Are they getting something special that configures the Windows Firewall? Are they getting IPSEC policies that others aren't?

 

Just thoughts about things to check..hope it helps.

Dennis

----- Original Message ----
From: Jim Kenzig <jkenzig@gmail.com>
To: thin@freelists.org
Sent: Monday, June 16, 2008 2:48:35 PM
Subject: [THIN] Re: Some users cannot connect to any apps

Hmm,

It can't be a firewall issue if they can ping to 1494 on the server. It sounds like some kind of ica settings in their profile might be hosing things up.  The other thing you can check out and try to do is if this is web interfaceconnection  is add the citrix servers and their IP to the web interface servers hosts file. This has resolved connectivity issues for me in the past and has also sped up logins.

 

Jim

On Mon, Jun 16, 2008 at 3:17 PM, Medeiros, Jim <Jim.Medeiros@gmacinsurance.com> wrote:

Thank you, Jim.  None of those items were helpful in this situation.  In fact, sometimes it doesn't even get to the point of logging in to the PS server and the error (The citrix server that you have selected is not accepting connections" has already popped up.  The PS is accepting connections.  Logon has not been disabled and other users are able to connect to those same servers without any issues.  the client is able to ping the servers fine but just can't start an ICA session with them.

 

Thank you,

 

Jim Medeiros

Citrix Administrator

GMAC Insurance

 

---

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Jim Kenzig
Sent: Monday, June 16, 2008 2:45 PM
To: thin@freelists.org
Subject: [THIN] Re: Some users cannot connect to any apps

Verify that each user has FULL control on their Profile AND user folders.  When new profiles are created the permissions of the folder are not always set to full.  Also make sure someone did not set a account expiry on their account for some reason in AD.  It is easy to miss.  Right click on the user in AD users go to account tab and look at the bottom and make sure it is set to account never expires. Also check while you are in there that their account did not get locked out by them trying to access it to many times. Manually reset their password for them which will refresh the account in AD and try again.  

Jim

On Mon, Jun 16, 2008 at 2:31 PM, Medeiros, Jim <Jim.Medeiros@gmacinsurance.com> wrote:

Here's a fun one.  We have a remote office with 40-45 users.  All but 3 of them can connect to one of our hosted applications.  The 3 are getting the "Cannot Connect to the Citrix Presentation Server".  We have had them (3 people) try to log on using another computer and they get the same error.  I have had working people try to log onto the 3 non-working computers and they do not get the error. 

Sounds to me like it is something to do with the 3 users.  I have verified their AD access and group membership (matches one of the working people) and I have deleted their roaming profile in order to create a new one. 

The error is indicative of their PC not being able to connect to the Citrix server.  We have successfully pinged every Citrix server from their PCs without any issues.  Again, I had other people log into Citrix on their computers and everything works fine.

Has anyone every seen anything like this before?  Online hasn't been helpful so far.

Very frustrated,
 
Jim Medeiros
Citrix Administrator
GMAC Insurance

--------------------------------------------------------------------------------------------------------

Note:  The information contained in this message may be privileged and confidential and protected from disclosure.  If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited.  If you have received this communication in error, please notify us
immediately by replying to the message and deleting it from your computer.  Thank you.
--------------------------------------------------------------------------------------------------------

--
Jim Kenzig
Microsoft MVP - Windows Server Presentation and Hosted Desktop Virtualization
Citrix Technology Professional
Blog: http://www.techblink.com

--
Jim Kenzig
Microsoft MVP - Windows Server Presentation and Hosted Desktop Virtualization
Citrix Technology Professional
Blog: http://www.techblink.com