[THIN] Re: Some users cannot connect to any apps

Stephanie,

 

All great questions.  We have the other 40 users using the same apps on multiple servers without issue.  I even created a copy of one of the apps and kept changing the server so I could rule out, but none of them would work for the 3 users.  I could not narrow it down to an app (all of them were showing the error) nor could I narrow it down to a server.  The only thing that it could be narrowed down to was the actual users.

 

The good news is that miraculously it began working today.  I don't know why.  My best guess is that there was something else going on that the remote office was not sharing with me.

 

Thanks for everyone's help!

 

Jim

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From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Stephanie Atkinson
Sent: Tuesday, June 17, 2008 9:07 PM
To: thin@freelists.org
Subject: [THIN] Re: Some users cannot connect to any apps

It does seem to lean toward something with their AD accounts.  Maybe Group Policy that is not updating? I have had that happen before where members were added to a group affected by GPO and the GPO is not correctly updating on the server and a manual gpupdate did not fix it.  I had to remove the users from the group and add them back in again then run gpupdate.

Do all 45 users only need to connect to one hosted application?  Are there other apps that can be tested?  If there are other apps do they point to the same server(s)?  Does this pub app point to one server or more than one?  Some of our published apps point to multiple servers and we find the problem is with one server so we remove other servers from LB one by one and narrow it down. 

Good luck,

Stephanie Atkinson

"Medeiros, Jim" <Jim.Medeiros@GMACInsurance.com> wrote:

Here's a fun one.  We have a remote office with 40-45 users.  All but 3 of them can connect to one of our hosted applications.  The 3 are getting the "Cannot Connect to the Citrix Presentation Server".  We have had them (3 people) try to log on using another computer and they get the same error.  I have had working people try to log onto the 3 non-working computers and they do not get the error. 

Sounds to me like it is something to do with the 3 users.  I have verified their AD access and group membership (matches one of the working people) and I have deleted their roaming profile in order to create a new one. 

The error is indicative of their PC not being able to connect to the Citrix server.  We have successfully pinged every Citrix server from their PCs without any issues.  Again, I had other people log into Citrix on their computers and everything works fine.

Has anyone every seen anything like this before?  Online hasn't been helpful so far.

Very frustrated,
 
Jim Medeiros
Citrix Administrator
GMAC Insurance

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