We are on CPS 4.0 WI 4.6 (I believe). I have one client (all the others don't have this happen) who drops constantly and when she does the session stays active.
She is coming in thru a private ISP with her own PC. It is directly connected to the ISP cable modem.
Using the old SMC tool from citrix I can see data still being transferred but all the latency stuff is sitting frozen. She gets a message on her screen saying the server is no longer available.
If she shuts her machine down it disconnects. If she closes her WI ie window does not connect. She says she has nothing in the system tray or task manager related to citrix.
10.150.58643 is the ica client version she is using.
I would like to fix the dropping but in the mean time would also like her to be able to reconnect to the session.
If you have any suggestions about the 5 minute drops that would be helpful also. We have had these type or problems start up around the time we moved to PS4 from PS3.
Regards,
Doug Stratton, Shared Service BC
Service Desk Email: 77000@gov.bc.ca
Service Desk Tel: (250)387-7000
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