Tuesday, July 8, 2008

[THIN] Dropped Session via WI stays as active

Just wondering if any of you have ever run into this?

We are on CPS 4.0 WI 4.6 (I believe). I have one client (all the others don't have this happen) who drops constantly and when she does the session stays active.

Using the old SMC tool from citrix I can see data still being transferred but all the latency stuff is sitting frozen.

If she shuts her machine down it disconnects.  If she closes her WI ie window does not connect.  She says she has nothing in the system tray related to citrix.

10.150.58643 is the ica client version she is using.

I would like to fix the dropping but in the mean time would also like her to be able to reconnect to the session.

Regards,
Doug Stratton, Shared Service BC
Service Desk Email: 77000@gov.bc.ca
Service Desk Tel: (250)387-7000


No comments: