[THIN] Re: Allow user to reset own connections + log

Do you have session reliability enabled?

 

Joe

 

From: thin-bounce@freelists.org [mailto:thin-bounce@freelists.org] On Behalf Of Angela Smith
Sent: Monday, January 12, 2009 10:29 PM
To: thin@freelists.org
Subject: [THIN] Allow user to reset own connections + log

 

Hi

We have intermittent issues on our Windows 2003 Presentation Server 4 farm where users are disconnected from the Citrix farm for "unknown" reasons.  When this occurs, the user calls the HelpDesk and the HelpDesk resets the connection and off they go.  They often wait 30 minutes for the HelpDesk to answer for such a simple task.

What I would like is for the users to be able to reset their ICA session via Citrix Connection Centre.  What I would like though is a log of disconnects/resets so I dont loose visibility of issues in farm.  I believe Printing is the cause of the disconnects as this is usually the last task performed before they have issues.  I will be installing Tricerat Simplified Printing within the next few months which will "hopefully" resolve this issue.  Im just looking for ways of reducing HelpDesk calls in the interim.

Is there a way to log all disconnect/resets?

Thanks

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