Thanks for the response
Our users are presented with a Full Desktop environment.
The clients are XP what reg keys are you suggesting are missing from the users profile ??
____________________________________________________
Gehan De Silva
Senior Network Administrator
RSM Bird Cameron
8 St Georges Terrace Perth WA 6000
GPO Box R1253 Perth WA 6844
T (08) 9261 9437 F (08) 9261 9112
www.rsmi.com.au
| From: | "Jim Kenzig http://thin.ms" <jkenzig@gmail.com> |
| To: | thin@freelists.org |
| Date: | 25/08/2008 08:07 PM |
| Subject: | [THIN] Re: Citrix Pres 4.5 Printing PDF Documents |
Looks like they don't have the registry entries for Adobe 8 in their profile. What OS is the user connecting from? If it is Vista that could be all telling.
Jim Kenzig
Blog: http://www.techblink.com
On Sun, Aug 24, 2008 at 11:17 PM, <Gehan.DeSilva@rsmi.com.au> wrote:
Hello
I have strange problem on my x64 Pres 4.5 Servers. My users use Autocreated client printers and Citrix Universal Print driver for printing.
Autocreated client printer is a Canon IRC2620 .
The version of Adobe Reader is 8.1.2
I found randomly that users will be unable to print from Adobe PDF with an error message saying: You must have a printer setup.
I get the following entries in the System Log:
Application popup: AcroRd32.exe - Unable To Locate Component : This application has failed to start because MSVCR71.dll was not found. Re-installing the application may fix this problem. '
Application popup: splwow64.exe - Unable To Locate Component : This application has failed to start because ctxprn64.dll was not found. Re-installing the application may fix this problem.
Other users on the same server will be able to print just fine from Adobe PDF, also printing from MS Office Applications seems to be ok for the affected user.
Any thoughts ??
____________________________________________________
Gehan De Silva
Senior Network Administrator
RSM Bird Cameron
8 St Georges Terrace Perth WA 6000
GPO Box R1253 Perth WA 6844
T (08) 9261 9437 F (08) 9261 9112
www.rsmi.com.au
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