[THIN] Citrix Pres 4.5 Printing PDF Documents

Hello

I have strange problem on my x64 Pres 4.5 Servers. My users use Autocreated client printers and Citrix Universal Print driver for printing.

Autocreated client printer is a Canon IRC2620 .

The version of Adobe Reader  is 8.1.2

I found randomly that users will be unable to print from Adobe PDF with an error message saying: You must have a printer setup.

I get the following entries in the System Log:

Application popup: AcroRd32.exe - Unable To Locate Component : This application has failed to start because MSVCR71.dll was not found. Re-installing the application may fix this problem. '

Application popup: splwow64.exe - Unable To Locate Component : This application has failed to start because ctxprn64.dll was not found. Re-installing the application may fix this problem.

Other users on the same server will be able to print just fine from Adobe PDF, also printing from MS Office Applications seems to be ok for the affected user.

Any thoughts ??
____________________________________________________

Gehan De Silva
Senior Network Administrator

RSM Bird Cameron

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