[THIN] Re: Citrix SMTP App Timeout Error

Is your AV software messing with the emails? It is common for AV to
block or rate limit SMTP connections.

Pat Coughlin

On 3/25/09, alan tropper <alan.tropper@det.wa.edu.au> wrote:
> Generator Microsoft Word 11 (filtered medium) Hi All,
>
> Can anyone help me with an ongoing issue I have with two new Virtual Servers
> in my farm, everything seems to work fine with a 3rd party 16-bit
> application called Finance One apart from when users try to send whats
> called a remittance report which hooks into SMTP to send clients e-mails.
>
> When the reports run they sometimes work with no errors but about 7 out of
> 10 times they will fail with a VB288 SMTP error:
>
> Critical Error: VB288 Internal Error. Source: com TBSMTPSendMail.DoSend,
> Description [288], Line: 0
>
> When the same reports are run from the server direct they work every time,
> and networks have confirmed there are no issues on the LAN, I have also
> tested SMTP from the server to send e-mails which works fine as well.
>
> I have tried a reg hack to increase SMTP timeout on the servers and this
> hasn' t helped either and the CPU on the citrix servers are not spiking over
> 60% when sending the mails?
>
> The vendor do not currently support the version of the app we are using
> anymore but did advise that the DDE ' destination is busy' ???
>
> We are currently running on ESX3.5 with VM' s Win2003 PS4.5 (The app is
> dedicated on the servers in question)
>
> Any ideas would be a great help as I' ve hit a brick wall
>
> Thanks in advance
>
> Al
>
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